Our Culture

Commitment to Excellence

Brooks is an organization with servant leaders at the helm and a place where every person can make a difference. We are a team of people who come together for a mission that changes lives.

Passion drives us. Values guide us.

Excellence in Care, as demonstrated through:
Accountability

  • You honor your commitments
  • You take ownership of the situation through to resolution
  • You provide timely response and follow-up
  • You question actions that are inconsistent with the Brooks mission, vision & values

Compassion

  • You listen well, instead of reacting fast, so you can understand
  • You treat people with kindness
  • You demonstrate real empathy with the joys and pains of others
  • You genuinely care about people

Continuous Learning

  • You seek opportunities, knowledge and education to continuously improve
  • You look for learning moments to teach others as well as learn from others
  • You engage in collaborative exchange of ideas with other organizations
  • You are a relentless and versatile learner

Innovation

  • You create new ideas that benefit the Brooks mission
  • You challenge the process to find new solutions
  • You analyze successes and errors to find improvement
  • You embrace creativity and drive change to improve the health and wellbeing of others

Integrity

  • You are honest, genuine, professional, collegial and transparent with communication
  • You do the right thing, for the right reason
  • You respect and support the reputation and name of Brooks
  • You demonstrate consistently strong performance so others can rely on you

Service

  • You relentlessly strive to go above and beyond to create a WOW experience
  • You are consistently polite and professional at all times
  • You provide high quality, people-centered care and services
  • You take action that is in the best interest of the people you serve

Teamwork

  • You collaborate with team members to produce optional outcomes
  • You focus on great results no matter your role in the organization
  • You quickly find common ground and solve problems for the good of all
  • You provide individuals information in a timely way to that they can make accurate decisions

  • Diversity Improves Outcomes

    Committed to inclusion, because we’re committed to excellence

    At Brooks, we believe that respect and appreciation for all our employees is critical to delivering world-class rehabilitation care to everyone who walks through our doors. We recognize the importance of creating an environment in which all employees feel valued, included and empowered to do their best work each day.

    Our Diversity, Equity and Inclusion Council is comprised of more than a dozen employees across our system of care who have diverse backgrounds, positions and life experiences. The Council helps increase employee connection and competency and ensures policies, procedures and practices promote the principles of diversity, equity and inclusion throughout our organization. From training and development to mentoring opportunities and regular listening sessions, we will continue to innovate our approach to inclusivity.

  • Innovation is Our Core

    Our employees change lives through our innovative think tank.

    Our Crowdsourcing initiative allows all employees to participate in innovative problem solving. An employee or group of employees submits a business-related idea that can directly improve:

    a patient, resident or love one’s experience with Brooks
    – quality of patient outcomes
    – employee engagement
    – the community

    Employees vote for the top ideas to be fully vetted, researched and potentially implemented. Our Aphasia CenterHelen’s House and Brain Injury Clubhouse are just a few examples of ideas that have become realities through this program.

Connecting our passion for care across over 50 locations

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